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Stocksy United

Client Relations Associate

Client Relations – Victoria (Remote Posting), British Columbia
Department Client Relations
Employment Type Contractor
Minimum Experience Entry-level

Client Relations Associate
(Western Europe/Eastern Americas)

Come work with us! You’ll love it.
Stocksy United is looking for a Client Relations Associate to join our growing Client Relations team.

About us…
Stocksy is an artist-owned stock photography + cinematography co-operative run by relentless creatives and risk takers. We are motivated by a shared love of visual art; working together to inspire and elevate design that challenges convention. Because every artist, photo, and video at Stocksy is hand selected, our collection stands worlds apart from other stock agencies.

Your purpose…
This position offers a great opportunity to be part of an incredible team of industry leaders. As a member of our Client Relations team, the Client Relations Associate will play an integral role in supporting and developing relationships with our clients.

Job type: Part Time (hourly contractor)

Location: Remote

Anticipated start date: September 2018

You are...

  • Articulate and efficient

  • Highly personable

  • Customer-centric

You have...

  • Multiple languages including English and German (French an asset)

  • Availability for Western European/Eastern America time zones

  • 1-2 years experience working with customers in various cultures and geographic regions

  • Some background in the creative industry with a passion for photography and videography

  • Familiarity with ZenDesk and Salesforce (or other customer support systems/processes)

  • Excellent written and verbal communication skills

Nice to have (but not required)...

  • Experience with licensing

Responsibilities…

  • Under supervision, provide customer support for clients via email, telephone and ZenDesk in multiple languages including English and German

  • Conduct supportive administrative work for the department including quotes, invoices, group account set ups and other related tasks

  • Resolve general client issues related to account, website functionality, technical or business issues

  • Build relationships with client base by assisting with inbound inquiries

  • Additional tasks as required, including coverage for other Client Relations team members during absences

Interested? We'd love to hear from you! Please send us your resume and cover letter.

Want to learn more about us? Check out our website.

Thank You
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  • Location
    Victoria (Remote Posting), British Columbia
  • Department
    Client Relations
  • Employment Type
    Contractor
  • Minimum Experience
    Entry-level
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